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                        customer communication management

                        The Importance of Customer Communication Management

                        How do you communicate with your employees? Is there a method to your madness or is it free for all? As your company grows and your headcount ...
                        May 23, 2020 messenger
                        website chatbot

                        10 Essential Features for a Website Chatbot

                        Do you have a website chatbot? If not, it might be time to consider investing in one. Chatbots have revolutionized the customer support industry and ...
                        May 18, 2020 messenger, Customer Experience, chatbot
                        customer communications

                        7 Tips for Improving Customer Communications (with Template!)

                        Effective customer communication is the key to building successful, long-lasting business relationships. Even if you have a healthy customer base, ...
                        May 14, 2020 messenger

                        5 Reasons You Should Text Customers

                        When Netflix's House of Cards came out in 2013, audiences were struck by the way the show portrayed texting. Characters texted frequently, their ...
                        Apr 18, 2020 messenger

                        Worst Practices for Support Chat on Your Website

                        Online shoppers love chatbots-–but not all support chat strategies are created equal. According to Forrester, 44% of online shoppers want to a real ...
                        Oct 07, 2019 messenger
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